Provider Terms

These provider terms apply to businesses that offer and sell services through Valo Uno, in addition to the general Terms of Service. For your activity as a provider, these terms prevail if anything conflicts.

Providers are independent businesses that sell and perform their services in their own name. You are not employed by Valo Uno, and Valo Uno is not your employer, insurer or a guarantor of your work. You decide yourself how the work is performed, with what equipment and with which staff. By offering services through Valo Uno you give Valo Uno a limited mandate: to collect the customer's payment on your behalf through the payment provider Stripe (the customer's payment to Valo Uno discharges their payment obligation to you) and to issue receipts and payment documentation in your name and on your behalf for bookings made through the platform. Beyond this limited mandate, Valo Uno is not your agent.

Only registered businesses with approved F-tax (F-skatt) can offer services. You are responsible for operating lawfully: registrations, permits, insurance, taxes and charges, employer responsibility for your own staff, and responsibility for any subcontractors.

Before you can be booked, Valo Uno reviews your business details (including organisation number, F-tax and contact person). We may request further documentation and updated details. An approval is not a quality guarantee and does not mean Valo Uno vouches for your work towards customers.

You are responsible for keeping your profile, services, descriptions, prices, availability and all other information you provide truthful and up to date. Incorrect or misleading information can lead to suspension. If you add the name, title or photo of a team member, you are responsible for having the right to publish that information (for example through the team member’s approval), for keeping it up to date, and for handling your team members’ requests to correct or remove it. A record of which team members were assigned to a booked job may be kept in the booking history.

You set your own prices: a fixed price or an hourly rate, with an optional start fee. The start fee is part of your price (never a platform fee) and is always shown openly to the customer. Payments are handled by Stripe: the customer's card is charged when you accept the booking, Valo Uno collects the payment on your behalf and pays out your share only after the job is completed (after the customer confirms, or at the latest 24 hours later). Valo Uno keeps a platform fee (commission) of 15% of the amount charged to the customer through the platform; the fee is stated inclusive of VAT, and you receive the remaining 85%, paid out by Stripe to your bank account. Compensation paid out directly to you by a public authority (for example a RUT payment from Skatteverket) is not part of the fee base. Amounts returned to the customer that are attributable to your service (for example refunds or chargebacks) may be offset by Valo Uno against your future payouts. Bookings arranged through Valo Uno are paid through the platform. You may not charge on the side or encourage customers to bypass the payment.

You are responsible for performing booked services professionally and in line with what was agreed with the customer. Communicate professionally in the messaging feature and respond to booking requests and messages within a reasonable time. The app shows an expectation of a reply within 24 hours.

You receive the customer’s name and the job address so you can perform booked services. This data may only be used for that booking: not for your own marketing, not shared onwards, and not kept longer than necessary. You are responsible for your own handling of customer data under the GDPR.

As the seller you are responsible for defects in the service under the Swedish Consumer Services Act. You must cooperate in the handling of complaints, refunds, chargebacks and investigations, and Valo Uno may mediate between you and the customer. A refund caused by defects or shortcomings in your service is normally borne by you, within the rules of the payment system and applicable law. Valo Uno does not promise any compensation from its own funds for shortcomings in a provider's work.

The allocation is this: you are responsible to the customer for the service, Valo Uno is responsible for the marketplace service. If a claim is directed at Valo Uno by a customer, an authority or anyone else, and the claim arises from how you performed a service, from information you provided, or from your breach of these terms or of the law, you shall indemnify Valo Uno for that claim including reasonable costs of handling it. We will notify you of such a claim without delay, and you may take part in handling it.

This is how refunds and chargebacks work in practice. A refund to the customer is made against the original payment. If your share has not yet been paid out, the payout is reduced or does not happen. If it has already been paid out, the corresponding amount is reversed from your connected Stripe account or offset against future payouts. In a chargeback, meaning the customer disputes the payment with their card issuer, it is the card issuer that decides, not Valo Uno. We request evidence from you and submit it, but we cannot guarantee the outcome. If the chargeback arises from your service, the amount is borne by you in the same way.

Valo Uno is not liable for indirect loss, such as lost profit or lost assignments, nor for interruptions caused by circumstances outside our reasonable control. Our total liability to you during any twelve month period is limited to the platform fees you have paid during the same period. This limitation does not apply in cases of intent or gross negligence.

Valo Uno may pause or remove your listing and suspend your account for fraud, safety risks, false business information, repeated substantiated complaints, or serious or repeated breaches of contract. See also section 10 of the Terms of Service. If you are suspended and believe it is wrong, contact us through the Contact page.

Swedish law applies to these terms. The terms may change; for material changes you will need to accept the new version in the app to continue offering services.

Valo Uno may have created a profile for your business from public information before you registered. It is marked "Listad av Valo" (listed by Valo), and the prices on it are Valo Uno's estimate (shown with "ca"), not yours. Until your takeover, Valo Uno is responsible for the profile's content, answers customers' messages as "Valo bokningsteam" and receives customer requests, which we contact you about. You have no obligations towards Valo Uno or towards customers through such a profile until you have taken it over. You can ask for the profile to be removed at any time through the support form or the contact page; we confirm within two working days, remove the profile within seven days and do not create a new profile for the same business.

You take over the profile through a personal link from Valo Uno, after we have checked that you represent the business, and you accept these terms at that point. From the takeover the profile is yours and section 5 applies to every detail on it. Check the prices in particular: they remain until you change them and become your own prices once you have been approved under section 4. Valo Uno stops editing the profile and answering for it. Open customer requests are transferred to you with the amount Valo Uno proposed to the customer, as a proposal only; a price applies only once you have confirmed it yourself and the customer has approved it. New requests are not accepted until you have been approved and can receive payments. Messages Valo Uno wrote before the takeover remain labelled as Valo Uno's.