How to report
Something wrong in Valo Uno? Choose the category that fits best and a form opens where you describe what happened. We read every report, and reports about illegal content or safety are prioritised.
Problem with a booking or payment
Misleading information about a provider or listing
Safety concern
Suspected fraud
Illegal or inappropriate content
Personal-data request (GDPR)
Accessibility problem
Something else
Do not send passwords, full card details or sensitive personal data, neither in the form nor by email.
This helps us find the matter
Describe what happened in your own words. About a booking: include the booking date and the provider’s name. About a listing: the provider’s name or a link to the page. Use the email address your account is registered with as the reply address, so we can confirm it is you without asking for more.
How we handle the data in your report is described in the Privacy Policy.
What happens with your report
We review the report and may contact you for more information. If it concerns a provider or content, both parties may be heard before we act. Actions range from a correction to suspension under the Terms of Service.